Supporting First Responders in Dementia-Related Emergencies Across Upstate New York
First responders are increasingly called to situations involving older adults who appear confused, agitated, wandering, or resistant to care. In the moment, these behaviors can look like noncompliance, intoxication, or a psychiatric emergency. But in many cases, the root cause is dementia or another cognitive impairment.
These calls are complex, high-pressure, and emotionally charged, for everyone involved.
Recognizing the growing need for practical, dementia-specific education in emergency response, Together in Caring has launched Dementia Awareness & Response Training for First Responders across Upstate New York.
Why Dementia Training Matters for First Responders
Dementia impacts how a person processes information, responds to commands, and perceives their environment. In an emergency situation, traditional approaches. Loud commands, rapid questioning, physical direction can unintentionally escalate fear and resistance.
Without dementia-specific training, responders are often left managing behaviors without understanding what’s driving them.
This training helps first responders:
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Recognize when dementia may be influencing behavior
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Adjust communication techniques in real time
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Reduce escalation and improve cooperation
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Maintain safety while preserving dignity
A Practical, Real-World Approach
Together in Caring’s Dementia Awareness & Response Training is Teepa Snow–inspired and grounded in the Positive Approach to Care®, emphasizing hands-on strategies that responders can immediately apply in the field.
Trainings are delivered in person and onsite, ensuring they reflect the real conditions first responders face. Sessions include case-based scenarios, practical demonstrations, and tools designed specifically for emergency calls involving older adults.
“First responders are often the first point of contact for individuals living with dementia in crisis,” said Chelsea Crawford, LPN. “This training helps teams recognize what’s really happening in that person’s reality, respond more effectively, and reduce escalation while preserving dignity and safety.”
What First Responders Gain from the Training
Participants leave with:
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Improved recognition of dementia-related behaviors that may mimic resistance or confusion
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Communication strategies that calm rather than escalate situations
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Safer approaches to individuals with cognitive impairment
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Increased confidence during complex calls involving older adults
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Stronger community trust through informed, compassionate response
- Certificates of attendance and training materials are provided.
Led by Experienced Dementia Educators
Training is led by Chelsea Crawford, LPN, a Certified Care Manager and PAC Certified Independent Trainer, with extensive experience in nursing, care management, and dementia education. Her background bridges clinical care, family advocacy, and real-world application, making the training relevant, respectful, and immediately useful.
Serving Communities Across Upstate New York
Together in Caring currently provides training throughout Rochester, Syracuse, Albany, and surrounding areas, with the ability to customize sessions based on department size, role, and scheduling needs.
Learn More or Schedule a Training
Departments and agencies interested in scheduling a Dementia Awareness & Response Training are encouraged to contact:
Chelsea Crawford, LPN
Phone: 585-410-2779
Email: Chelsea@togetherincaring.com
About Together in Caring
Together in Caring provides geriatric care management and dementia education services, supporting older adults, families, and professionals across Upstate New York. The organization is dedicated to improving outcomes through compassionate, person-centered care and community-based education.
For more information, visit www.togetherincaring.com.
