FAQs2024-06-12T15:56:26-04:00
What are your qualifications?2022-12-06T13:03:33-05:00

Our partners – Lifespan of Greater Rochester Inc., Entrusted Care LLC, and Mark McDermott of Touching Hearts at Home – are leading community experts in caring for older adults. Our management team holds decades of experience in social work, home care, legal, and business management. We are certified by Aging Life Care Association and EssentiALZ trained by the Alzheimer’s Association. Our team includes care managers from various disciplines including nursing, social work, senior living, and finance, providing the peace of mind you deserve.

What makes you different than other private pay geriatric care managers?2022-12-06T13:04:45-05:00

There are several ways we are different. First, we are certified by Aging Life Care Association. Secondly, while some other care managers limit days of the week and times of day that you can count on their support, we have a 24/7 communication approach and emergency response options. Third, we cover a much larger geographic range than most other private care managers – 6 counties in the Greater Rochester Area. Finally, we take a more comprehensive and collaborative approach to care management than many other organizations.

If my insurance company or doctor’s office has assigned a care manager to me, why would I need Together in Caring?2022-02-24T16:03:34-05:00

Having a care manager from an insurance company or doctor’s office is very positive and we encourage maximizing their support. In our experience, care managers assigned by these entities have limited resources and scope to meet many of the needs of older adults. We offer a more comprehensive,  “concierge” approach including in-person care and continuity. In addition, we believe we generally have more experience, knowledge, and resources to meet the broad range of older adults’ needs. If a person’s needs can be completely met by no-cost care management provided by another party, then we certainly encourage that path. For people who need or want more, we are here for you.

How do you charge for your services?2022-07-12T15:57:00-04:00

We typically charge an initial assessment fee. (We do not charge clients for a short initial phone call to determine whether our services are appropriate for the circumstances, so please call us if you are interested in our services.)  Any additional assessments required, such as a PRI, may involve additional charges. After our initial assessment, we usually charge an hourly rate for on-going care management services.

We bill monthly and payment is due upon receipt by automatic payment from a bank account. We do not accept credit card payments. Our Service Engagement Agreement provides more specifics regarding our charges.

Who pays for your services?2022-02-24T16:04:23-05:00

We are a private pay care management service. In most situations, our client or their family pays directly for our services. Sometimes a client’s long-term care insurance policy, if they have one, will cover our services. Private health insurance, Medicare, and Medicaid do not pay for our care.

Does insurance cover your services?2022-02-24T16:04:40-05:00

Usually not, except for some long-term care insurance policies.

What is the process to engage your services?2022-12-06T13:07:34-05:00

We begin with a short phone call to determine whether our services are a fit for the situation, then proceed to an Initial Consultation which includes getting to know each other better, gathering important information, and completing documents that formally engage our services. The Initial Consultation usually lasts about 90 minutes. From there, you decide if you’d like to engage Together in Caring to proceed with assisting your situation, or if you’d like to take our recommendations and put them into place on your own.

How quickly can you start?2022-02-24T16:05:20-05:00

Often within 1-2 business days we can arrange an Initial Consultation.

Can I engage your services to be “on call” in case an emergency arises and I suddenly need your help?2024-06-13T14:00:41-04:00

Yes. We have a great program called our Emergency Contact program. It enables us to respond right away to support you if and when an emergency arises. It entails getting to know each other, paperwork, and assessments completed in advance. Please call us if you are interested.

Will I have one care manager assigned to me or will I deal with multiple people from your company?2022-02-24T16:06:30-05:00

You will usually have one care manager assigned to be your primary point of contact. You may have multiple staff involved in your care, depending on your wishes, needs, and our staff members’ expertise. We collaborate internally to maximize the support you receive. You will never be a number to us and never receive “revolving door” treatment at Together in Caring.

What is the relationship between Lifespan and Together in Caring?2022-12-06T13:09:21-05:00

Lifespan is 1 of 3 owners of the Together in Caring LLC. Like any business owner, they take part in the profit or loss of the business. Their employees and nonprofit operations are completely separate. They continue to serve the aging population as before with over 30 distinct programs that reach people from all socio-economic walks of life. Lifespan may make referrals to Together in Caring when private duty care seems most appropriate, but it will also make referrals to other care management organizations to provide consumers with a choice. When making a referral to Together in Caring, Lifespan will disclose that they have an ownership interest so that consumers may consider that fact when making a choice of services.

How much does a PRI & Screen Cost?2024-01-03T14:05:51-05:00

A Patient Review Instrument (PRI) is an assessment developed by the New York State Department of Health, is required for admission into a Skilled Nursing Facility, and is valid for 90 days. Together in Caring charges a one-time fee of $300.00 for this assessment.

Private Geriatric Care Management to meet the challenges of longer life

“During a very trying time this organization was a huge help. They were able to provide an unbiased assessment of my mother’s health. The memory care facility that we moved my mom to was one that they recommended. Finally, Together in Caring provided consultant services that allowed us to better understand the ins-and-outs of the Long Term Insurance challenges and potential Medicaid rules. I highly recommend their services.”

Valerie L., Rochester, NY

“I had the opportunity to leverage the Together in Caring services for my mom. Simply said, the services provided and the people I worked with were all top notch! They took the time to understand our unique situation and helped create a solid support plan that was able to grow and evolve over time. I highly recommend this service!”

Alex P., Rochester, NY

“Everyone that we have worked with there has had the utmost respect and care for our family, especially my family member. They have been wonderful to collaborate with, very knowledgeable in finding the right placement, and patient all while preserving our loved ones wishes and desires in her new home. Thank you for making a challenging transition smooth!”

Erica G., Rochester, NY

“We have had the privilege of working alongside the Together in Caring team to serve the needs of the Rochester community for multiple years. To a person they are compassionate, knowledgeable, and purpose driven to provide the highest level of Aging Care management for all individuals looking to live a longer and healthier life. If you are involved in providing care for an elder friend or family member – Together in Caring needs to be your next call.”

Julie R., Rochester, NY

“We have had the privilege of working alongside the Together in Caring team to serve the needs of the Rochester community for multiple years. To a person they are compassionate, knowledgeable, and purpose driven to provide the highest level of Aging Care management for all individuals looking to live a longer and healthier life. If you are involved in providing care for an elder friend or family member – Together in Caring needs to be your next call.”

Stephanie L., Rochester, NY
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