We believe that the challenges of longer life often find older adults and their families understandably unprepared to deal with them alone. We have a passion for helping people during these times.

Our philosophy is to offer personalized, comprehensive support. It begins with having a deep understanding of our client that comes from listening with EMPATHY. We then apply our EXPERTISE to determine potential courses of action that will achieve the best results as defined by our clients. Finally, we ENGAGE our clients in a manner that they choose to execute a high level of service for the optimal outcome. Our client is at the center of everything.

Together in Caring was formed by three partners whose track record of success supporting older adults in the Rochester Area is long-standing. Lifespan of Greater Rochester Inc., Entrusted Care and Mark McDermott of Touching Hearts at Home, saw a significant need for high quality, comprehensive geriatric care management services. Together in Caring was thus born with deep resources and broad experience as its foundation.

Serving the Greater Rochester Area
Monroe County, Wayne County, Ontario County, Yates County, Seneca County, Northeastern Livingston County

Meet Our Team

MARK MCDERMOTT
MARK MCDERMOTTChief Executive Officer
Mark has over 35 years of home care management, human resources, business and legal experience. He is co-owner of Touching Hearts at Home, a leading companion home care company with four offices and over 200 employees in New York State. He is a member and recent past Chair of the Lifespan of Greater Rochester, Inc. Board of Directors. Mark is a member of the Greater Rochester Area Partnership for the Elderly where he has served on the Advocacy Committee. He is a certified Eden Associate. Mark has a bachelor’s degree Magna Cum Laude from Boston College and a JD degree from University of Buffalo law School.

Mark is an outdoor enthusiast who enjoys quiet time at his cabin in remote Quebec and canoe camping in the Adirondacks with his wife. He expects the Buffalo Bills and the New York Yankees to win it all every year. He enjoys reading just about everything, but novels, historical fiction and murder mysteries are his favorites.

KATHY JACOBS, MBA
KATHY JACOBS, MBAPresident, Certified Care Manager
Kathy Jacobs is a proven leader in care management, project management, logistics and financial services. Most recently, she was co-owner of Entrusted Care, a geriatric care management company. She is a certified by the National Academy of Certified Care Managers and is an Advanced Professional Member with the Aging Life Care Association. Kathy is also a Certified Aging in Place Specialist through the National Association of Home Builders and is essentiALZ certified by the Alzheimer’s Association. She has extensive experience working with people with disabilities and those with chronic and/or terminal illnesses. In addition to holding a bachelor’s degree in psychology and an MBA from the Simon School of Business focused on Health Care Operations, she also holds a Gerontology Certificate from St. John Fisher College.

Kathy is married with three adult children. She and her husband enjoy being outdoors kayaking, hiking, and doing landscaping work at their home. She and her family will often travel to the Adirondacks with their three German Shepherds. If not outdoors, then Kathy is likely reading a book!

JESSICA RUSTICI
JESSICA RUSTICICommunity Relations Manager
Jessica is a community relations professional with extensive marketing and case management experience working with older adults, caregivers and healthcare professionals. As a Certified Dementia Practitioner and previous educator at the Alzheimer’s Association, she has expert knowledge regarding individuals living with Alzheimer’s and other forms of dementia. Jessica earned her bachelor’s degree in journalism and mass communications from St. Bonaventure University. She also holds a Certificate in Gerontology from St. John Fisher College and is essentiALZ certified through the Alzheimer’s Association.

In her free time, Jessica enjoys being with her family and friends. Jessica is a Rochester native. She is kept very busy by her toddler, and whenever able, she enjoys sunshine, boating, reading, and traveling.

GINA DONNELLY, BSW
GINA DONNELLY, BSWCertified Care Manager
Gina Donnelly is a widely experienced Social Worker and Care Manager with broad health care experience including acute care and nursing home care coordination. Most recently, she was co-owner of Entrusted Care, a geriatric care management company. She has worked in hospital discharge planning, admissions, case management and other human services roles, giving her a truly comprehensive knowledge base to serve the senior community. Gina is certified by the National Academy of Certified Care Managers and is recognized as an Advanced Professional by the Aging Life Care Association. She is a certified Aging in Place Specialist and is essentiALZ certified by the Alzheimer’s Association. She earned her bachelor’s degree in social work from Nazareth College.

Gina is devoted to her community. She volunteers for her Church, plans the Taste of Wayne County, and serves on community boards. When not rooting for the Buffalo Bills, Gina enjoys helping on her family’s cattle farm.

JEANNE MULLEY, LPN
JEANNE MULLEY, LPNCertified Care Manager
Jeanne has been a nurse in the Rochester community for over 35 years focusing on serving the needs of older adults. Her previous roles have included hospitals, nursing homes, assisted living facilities, memory care units, adult day care programs and independent living communities. She was the nurse manager of the St. Ann’s memory care community, Ranier Grove at Cherry Ridge, for 13 years. Jeanne is a graduate of the Isabella Graham Hart LPN program. She has a Certificate in Gerontology from St. John Fisher College and is essentiALZ certified by the Alzheimer’s Association.

Outside of work Jeanne enjoys time with her family. Her greatest joy is spending time with her grandchildren. She also enjoys traveling, attending baseball games with her husband, walking, and cooking.

JEN DIORIO, MSW
JEN DIORIO, MSWCertified Care Manager
Jen has spent over 15 years of her career working with older adults in senior living, where she has served as director of various assisted living communities. She holds a master’s degree in social work, and is a Certified Green House Educator, as well as Certified Eden Associate. Jen takes pride in creating a better quality of life for residents and her clients through guidance and support and has a true passion for advocacy. Jen considers the joy, laughs, and wisdom shared by this population to be priceless.

Outside of work, Jen enjoys spending time with her husband, three kids, and two dogs. They enjoy being outdoors. In the winter, they enjoy skiing, and in the summer, they enjoy and spending time with family on Seneca Lake.

AMANDA HASTINGS, LPN
AMANDA HASTINGS, LPNCertified Care Manager
Amanda has worked in health care and geriatric nursing in community and home settings for over 25 years! She feels that her career has rewarded her with a sense of purpose, and that nursing keeps her “feet planted firmly on the ground” with new experiences always coming her way. Amanda thanks her families and patients that she’s worked with over the years that have influenced how she continues to help others today.

When she’s not at work, Amanda enjoys family nights with her husband and two teenagers, traveling to the Adirondacks, and enjoying the Rochester area.

SUSAN WILLER, RN
SUSAN WILLER, RN
Sue has decades of experience as a Registered Nurse and as a Care Manager. She is highly experienced in conducting Patient Review Instrument (PRI) assessments. She has worked in individual and management roles in a variety of senior housing settings including assisted living, “greenhouse” communities and skilled nursing. Her employers have included the Highlands at Pittsford, St. John’s and Maplewood Nursing Home.

Outside of work, Sue enjoys attending Rochester Broadway Theatre League Shows and Geva Theatre. She roots for New York Yankees and Buffalo Bills. Susan is also a member of PEO International, a philanthropic women’s organization that supports scholarships for women.

JENNIFER DISALVO, RN
JENNIFER DISALVO, RN
Jennifer has served the healthcare industry for over 30 years, starting her career as a CNA and working her way up to become a Registered Nurse.
She is highly experienced in conducting Patient Review Instrument (PRI) assessments. Working primarily in long-term care and hospital settings, Jenn has come to love working with older adults. “Especially after being raised by my own grandparents, I love hearing their stories, and learning from them,” she says. “I feel strongly that older people need and deserve advocates to help them keep maintain their quality of life.”

In Jenn’s free time, she is a runner, biker, swimmer, mom of three, and grandmother to three.

ANGELIKA NAPP, RN
ANGELIKA NAPP, RN
Working mainly in a hospital setting and in home care, Angelika has been a Registered Nurse for over 35 years. Angelika is highly experienced in conducting Patient Review Instruments (PRI) assessments. She specifically enjoys working with older adults because of their eagerness to share their life experiences. It brings her joy to be able to socialize with her patients.

Outside of Together in Caring, Angelika likes to ride her bicycle, walk, hike, and spend time outdoors. She enjoys traveling, and spending time with her grandchildren.

DIANE CIANCIOTTA, RN
DIANE CIANCIOTTA, RN
For the past 27 years, Diane has worked in home care, predominately as a case manager, aide supervisor and trainer. Diane’s early career included working in a hospital setting as an Intensive Care Unit Nurse and in quality assurance for cardiothoracic surgery. Diane obtained her PRI Assessment Certification in 2010 and is highly experienced in conducting Patient Review Instrument (PRI) assessments. Diane finds working with older adults both rewarding and humbling. The shared life experiences, unique history, and wisdom of her patients often helps her learn about each individual and personalize their care even more.

Outside of work, Diane enjoys spending time with family and close friends the most. Her other interests include the theater, music, walking and gardening.

Private Geriatric Care Management to meet the challenges of longer life

Such a powerhouse of a team and so much knowledge! Everyone is so caring and really seems to go the extra mile.

Danielle, Rochester, NY

Great people and a true team of professionals.

Stephen, Rochester, NY